Frequently asked questions
We understand that planning building work can feel overwhelming. Below are some of the most common questions we’re asked by homeowners.
How does the consultation process work?
We begin with an initial consultation to understand your ideas, requirements, and budget. From there, we guide you through the next steps, offering clear advice and outlining how we can bring your project to life.
Do you handle planning permission and building regulations?
We manage the entire process, including liaising with architects that will submit the planning permission, we also coordinate with your building control, ensuring all works comply with current regulations and approvals.
How long does a typical project take?
Project timelines vary depending on size and complexity. During the planning stage, we provide a clear programme so you know exactly what to expect from start to completion.
Do you provide full project management?
Yes. We offer full project management, coordinating all trades and overseeing every stage of the build to ensure quality, efficiency, and a smooth experience throughout.
Will we be able to live in our home during the build?
In many cases, yes. We plan works carefully to minimise disruption and will always discuss the best approach with you before the project begins.
How do payments work?
Payments are agreed in advance and typically structured in staged payments aligned with progress on site. We believe in transparency and will clearly explain everything before work starts.
Are you fully insured?
Yes. We are fully insured, giving you complete peace of mind while work is carried out in your home.
How far in advance do we need to book?
Availability can vary, so we recommend getting in touch as early as possible. This allows us to plan your project properly and secure a suitable start date.
What areas do you cover?
We are based in Surrey and work across South London, and surrounding areas. If you’re unsure whether we cover your location, please get in touch.
How do you keep our home clean and safe during the works?
We take great care to keep sites clean, organised, and safe at all times. Respect for your home and family is a key part of how we work.